Terms & Conditions

Welcome to Olvi. We know terms and conditions aren't the most exciting read (and sadly, reading them won't move your metabolic numbers either) — but they matter, so we've tried to make them clear.

These Terms & Conditions ("Terms") form a binding agreement between you and Seranthia Inc. ("Seranthia," "we," "us," or "our"), the company that builds and operates the Olvi mobile application and related services (together, the "App" or "Service"). Together with our Privacy Policy, these Terms make up the "Agreement" between you and us.

By creating an account, tapping "Accept," or otherwise using Olvi, you confirm that you have read, understood, and agree to be bound by this Agreement. If you do not agree with any part of it, please do not use Olvi.

We may update these Terms from time to time. If we make material changes, we will notify you (for example, by in-app notice) and update the "Last Updated" date above. Continuing to use Olvi after a change means you accept the revised Terms. If you don't agree with a change, you may stop using the App and delete your account.

How to Read These Terms

We've designed these Terms to respect your time and attention. Plain-language summaries appear in shaded "In plain language" boxes throughout — they help you understand each section quickly. The full text of each section is what legally governs, but the summaries are written to mean the same thing.

1. Our Service

Olvi is a nutrition and metabolic-health wellness application that helps you build healthier, more sustainable eating habits. Key features include:

Photo-based meal logging. Snap a photo of your meal and Olvi uses AI to help identify foods and estimate calories and macronutrients (protein, carbohydrates, fat).

Personalized goals. Based on the health profile you provide, Olvi generates calorie and nutrition targets and helps you see how your daily intake compares to those targets over time.

Personalized meal plans and nutrition analysis. Olvi can suggest meal ideas and provide nutritional analysis of the foods you log, including options that reflect your cuisine and dietary preferences.

Behavioural support. Olvi is designed around encouragement and progress rather than judgment, drawing on established behaviour-change principles.

Olvi is offered as a general wellness and educational tool. It is not intended to diagnose, treat, cure, monitor, or prevent any disease or medical condition, and it is not a regulated medical device. See Section 4 (Medical Disclaimer).

2. Eligibility and Your Account

Age requirement. You must be at least 18 years old to create an account and use Olvi. Olvi is not intended for children, and we do not knowingly collect personal information from anyone under 18.

Accurate information. When you sign up, provide accurate and complete information, and keep it current — especially health-profile details, since the App relies on them to generate your goals and insights.

Account security. You are responsible for keeping your login credentials confidential and for all activity under your account. Choose a strong password and keep it private. If you suspect any unauthorized use of your account or a security breach (for example, a lost or stolen device), notify us immediately at the contact details in Section 27. We are not liable for losses arising from unauthorized use of your account where you have not safeguarded your credentials.

One account per person. Create only one account for yourself. Do not share your account or use someone else's. We may suspend or terminate accounts that violate these rules.

4. Medical Disclaimer — Please Read

Olvi provides general wellness, educational, and behavioural support only. It does not provide medical advice, diagnosis, or treatment, and it is not a substitute for professional medical care.

Not a medical device or clinical service. Olvi is a general wellness tool. Its insights, goals, meal suggestions, and nutritional estimates are for informational and educational purposes and are not intended to diagnose, treat, cure, monitor, or prevent any disease or medical condition.

No professional relationship. Using Olvi does not create a doctor–patient, dietitian–client, or other professional relationship between you and Seranthia. Our team members are not acting as your treating clinicians through the App.

Always consult a qualified provider. For personalized medical, nutritional, or treatment advice — particularly if you have a condition such as diabetes, cardiovascular disease, an eating disorder, or any other health concern, are pregnant or breastfeeding, or take medication — consult a registered healthcare provider. Never disregard or delay seeking professional advice because of something you saw in Olvi. Use Olvi alongside professional guidance, not in place of it.

Emergencies. Olvi is not for emergencies and cannot contact emergency services for you. If you experience a medical emergency or severe symptoms, call 911 (or your local emergency number) immediately.

Accuracy is not guaranteed. We strive for accurate nutritional information, but calorie counts, macronutrient estimates, AI photo recognition, and food-database entries may contain errors or omissions. Estimates are approximations, not precise measurements. Use your own judgment and consult professionals when in doubt.

By using Olvi, you understand and accept this disclaimer. Please put your health and safety first.

USER CORRECTIONS AND ESTIMATES

When you correct an AI-generated result, Olvi may use the correction to update that meal record and personalize your experience. Food recognition, portion sizes, nutrient values, calorie targets and energy-expenditure values remain estimates

5. AI-Generated Insights and Personalization

Olvi uses artificial intelligence and third-party data sources to identify foods from photos, estimate nutrition, generate goals, and produce meal suggestions and analysis. You acknowledge that:

AI output is probabilistic and may be inaccurate or incomplete, including misidentifying foods, mis-estimating portions, or generating suggestions that don't suit your circumstances.

AI-generated content is general wellness information, not medical or dietetic advice (see Section 4).

You are responsible for reviewing AI output and applying your own judgment, and for verifying anything that matters to your health with a qualified professional.

How We Improve Olvi's AI

We continually work to improve Olvi's AI features, but we do not warrant that they will be error-free. To do that we mainly use de-identified or aggregated information. We don't let outside AI providers train their general models on your identifiable health data.

6. Membership Plans and Features

In plain language: Olvi offers a free plan and paid premium plans. What's included in each — and any usage limits — is shown in the App and on our pricing page, and can change over time.

Olvi offers both free and paid subscription options. The features, usage limits, and availability of each plan are described in the App and at the point of purchase, and may change from time to time as we improve the Service. Premium plans provide additional features and higher usage limits.

Plan Changes

We may introduce new plans, modify existing features, adjust usage limits, or discontinue certain plan offerings from time to time. If a change materially affects a paid subscription, we will provide reasonable notice where required by applicable law.

Billing, Auto-Renewal, Price Changes & Cancellation

Paid subscriptions automatically renew at the end of each billing period unless canceled before the next renewal date. If we offer a free trial or promotional pricing, your subscription may automatically convert to a paid subscription at the end of the trial or promotional period unless canceled beforehand. Subscription fees, features, and pricing may change from time to time. Where required by applicable law, we will provide reasonable notice of material changes affecting paid subscriptions. You may cancel your subscription at any time through your account settings or through the Apple App Store or Google Play, as applicable. Unless otherwise required by law, subscription fees are non-refundable, and cancellation will take effect at the end of the current billing period, after which your subscription will not renew.

How Buying Olvi Actually Works

The Olvi app is free to download, and creating an account costs nothing. Paid membership is sold as an auto-renewing subscription in two tiers — Olvi Core and Olvi Coach — each offered on a monthly or an annual billing period. We may also offer one-time purchases, such as a pack of AI credits; those are charged once, do not renew, and are consumed as you use them.

Who You Are Buying From

Every purchase is processed by the app store you downloaded Olvi from: Apple's App Store using In-App Purchase on iOS, or Google Play using Google Play Billing on Android. There is no other way to buy Olvi. We do not sell subscriptions on our website, we do not take payments over the phone or by invoice, and we do not process card payments ourselves.

This matters, because it means the transaction itself is between you and the store. Apple or Google is the merchant of record for your purchase: they take the payment, hold your payment method, issue your receipt, and decide refunds under their own policies. Seranthia never receives, sees, or stores your credit-card, debit-card, or other payment-instrument details. What we receive from the store is a purchase token or transaction identifier and your subscription status, and we use it only to unlock the features you paid for — see "Purchase and Subscription Information" in our Privacy Policy.

Your purchase is therefore also governed by that store's own terms — Apple's Media Services Terms and Conditions, or the Google Play Terms of Service — alongside this Agreement. Where a store rule and something in this section genuinely conflict for a purchase made in that store, the store's rule governs the transaction.

Your 7-Day Trial, and What the Free Tier Includes

Every new Olvi account gets 7 days of full access, starting the day you create it. During those 7 days you can use the AI features — photo and description-based meal logging, the AI coach, Magic Meal Prep scans, and AI-generated meal and exercise plans — without paying anything and without entering a payment method.

When the 7 days end, those AI features are locked until you subscribe. The rest of Olvi stays yours on the free tier: you can open the app, read and review everything you have already logged, log water and exercise manually, change your settings and your consents, export your data, and delete your account. We deliberately never put a paywall in front of the things that let you exercise your privacy rights. Some history and report views show a shorter time range on the free tier than on a paid plan.

Where a subscription product is additionally offered with an introductory free trial, that trial is configured and administered by Apple or Google, not by us. An introductory trial converts into a paid subscription automatically at the end of the trial period unless you cancel at least 24 hours before it ends; cancelling during the trial keeps your access until the trial's end date and stops the conversion. Under Apple's rules, if you purchase a subscription while a free trial is running, any unused portion of that trial is forfeited at the moment of purchase. Introductory offers are available once per subscription group per Apple ID or Google account — resubscribing later does not start a new trial.

Auto-Renewal and When You Are Charged

Paid subscriptions renew automatically. Unless you cancel at least 24 hours before the end of the current period, your subscription renews for another period of the same length at the then-current price, and your Apple ID or Google account is charged within the 24 hours before the current period ends. Renewal continues on that cycle until you cancel. You can see your next renewal date at any time in your store subscription settings, and in Olvi under Profile.

Price Changes

Prices are set by us in App Store Connect and the Google Play Console, may differ by country, and include or exclude tax according to local rules. If we change the price of a subscription you already hold, the store — not Olvi — notifies you before it takes effect, and the store's rules decide what happens next. For most increases, Apple and Google require your explicit agreement to the new price: if you do not agree, your subscription simply does not renew at the higher price. For increases the store treats as notice-only — typically small, infrequent increases within store-set limits, and only where local law allows — you are notified in advance and the subscription renews at the new price unless you cancel first. A price change never applies to a period you have already paid for.

How to Cancel

Because the store bills you, the store is where you cancel. Uninstalling Olvi, signing out, or deleting your Olvi account does not cancel your subscription — the store will keep charging you until you cancel there. Please cancel in the store first, then delete your account if that is what you want.

On iOS, through the App Store:

Open the Settings app and tap your name at the top of the screen.
Tap Subscriptions.
Tap Olvi, then tap Cancel Subscription and confirm.
You can also get there from the App Store app: tap your profile picture in the top right, then tap Subscriptions.

On Android, through Google Play:

Open the Google Play Store app and tap your profile icon in the top right.
Tap Payments & subscriptions, then Subscriptions.
Tap Olvi, then tap Cancel subscription and follow the prompts.
You can also do this in a browser at play.google.com/store/account/subscriptions, signed in to the Google account that made the purchase.

Cancelling stops the next renewal. It does not end the period you have already paid for, and on its own it is not a refund request — see below.

Refunds

Refunds for in-app purchases are decided and issued by Apple and Google under their own policies. Seranthia cannot issue, guarantee, or reverse a store refund, and we have no access to your payment method to do so. What we can do is help you understand a charge, confirm what your account was entitled to and when, and — where a store allows a developer to weigh in — support your request. The decision, and the money, are the store's.

To ask Apple for a refund: go to reportaproblem.apple.com, sign in with the Apple ID used for the purchase, find the Olvi charge, and choose "Request a refund." You can also start this from Settings on your device, under your name, then Media Purchases.

To ask Google for a refund: open the Google Play Store app or play.google.com, go to your order history under Payments & subscriptions, select the Olvi order, and choose "Request a refund" — or use Google's refund request form at support.google.com/googleplay. Google applies its own time limits and criteria.

Except where the law provides otherwise, subscription fees already charged are not refundable by Seranthia, and we do not pro-rate a partial period when you cancel.

Your statutory rights are not affected. Nothing in this section limits any right you have that cannot be waived under consumer-protection law — including Ontario's Consumer Protection Act, 2002 and the equivalent legislation of other Canadian provinces, and, where they apply to you, the statutory withdrawal or cooling-off rights available to consumers in the European Union and the United Kingdom. If a right of that kind applies to you and the store will not honour it, contact us at the details in Section 27 and we will work with you to sort it out.

When a Subscription Ends

If you cancel, your paid features stay available until the end of the period you have already paid for — there is no immediate cut-off. When that period ends, or if a subscription lapses because a payment failed and the store's retry and grace period ran out, or is revoked because a purchase was refunded or charged back, your account returns to the free tier and the AI features lock again. You can resubscribe at any time, and your history is waiting for you.

Your logged data is not deleted when a subscription ends. Your meals, photos, metrics, and history stay in your account, and on the free tier you can still read, export, and delete them. How long we keep your information — and what happens when you delete your account — is set out in our Privacy Policy under "Where Your Data Is Stored & How Long We Keep It." Ending a subscription does not change those rules, and it is not a request to delete your data. If you want your data deleted, delete your account or write to us.

If Something Goes Wrong With a Purchase

If you were charged but Olvi has not unlocked, tap "Already purchased?" on the Olvi subscription screen — that asks the store to re-send your entitlement, which fixes most cases, including a new device or a reinstall. If it doesn't, email support@olvi.io telling us which store you bought from and the date of the charge, and we will investigate. For anything involving the payment itself, the store is the one who can act.

7. Your Content and Data Rights

Your Content Is Yours

The meal logs, photos, notes, health-profile details, and other information you provide ("Your Content") remain yours. We do not claim ownership of Your Content.

You represent and warrant that you have the right to upload and share Your Content and that it does not infringe the rights of any third party.

Licence to Operate and Improve the Service

To provide, operate, secure, personalize, and improve Olvi, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, analyze, reproduce, display, and use Your Content. This includes, for example:

Storing and backing up your data.

Analyzing nutrition and activity information.

Identifying foods and estimating nutritional information from meal photos.

Generating personalized goals, insights, recommendations, and coaching.

Synchronizing your information across devices.

Improving Olvi's features, user experience, and AI-powered capabilities.

We will use Your Content only as described in these Terms and our Privacy Policy.

Community Inspiration and De-Identified Content

To help users discover new ideas, learn from common habits, and benefit from the collective experience of the Olvi community, we may use de-identified or aggregated versions of Your Content. This may include:

Displaying meal photos as examples, inspiration, or educational content within the App, such as "Most Logged Breakfasts This Week."

Highlighting popular foods, meals, recipes, or nutrition trends.

Creating research insights and improving nutrition analysis, personalization systems, and AI models.

Before using meal photos or content in community-facing features, we will take reasonable steps to remove or obscure information that could identify you, including names, faces, location information, metadata, or other personal identifiers. We will not publicly identify you or share identifiable personal or health information without your consent.

Aggregated and De-Identified Data

You acknowledge that we may create aggregated, anonymized, or de-identified datasets derived from user activity and content. Such datasets are not considered personal information where permitted by applicable law and may be used to operate, improve, research, develop, market, and support Olvi and its services.

Your Responsibility

You agree that the information you provide is truthful and accurate to the best of your knowledge. You must not upload content that:

Is illegal, fraudulent, harmful, or misleading.

Infringes another person's intellectual property, privacy, or other rights.

Contains malicious software or code.

Your Results & Generated Output

When you use Olvi, the App generates personalized results from your inputs — including calorie and macronutrient breakdowns, nutrition analysis, insights, and meal plans (your "Results").

You can use and share your Results. You receive a worldwide, royalty-free licence to use, save, export, and share the Results we generate for you, for your own personal, non-commercial purposes. This expressly includes sharing your Results with your own healthcare provider, dietitian, coach, or wellness program, and publicly, such as on social media.

What you may not do. You may not (a) sell, license, or commercially exploit your Results; (b) remove, obscure, or alter Olvi's name, logo, or notices where they appear; (c) present your Results in a misleading way, or in any way that implies Olvi endorses you, a third party, or any product or health claim; or (d) use your Results — or systematically extract Results — to build, train, or support any product, dataset, or service that competes with Olvi.

Estimates, not advice — and this travels with what you share. Your Results are automated estimates generated by AI and are not medical, nutritional, or professional advice (see Section 4). If you share Results with a dietitian, provider, or anyone else, they remain estimates and should be treated as such. We are not responsible for how any third party interprets, relies on, or acts on Results you choose to share.

Our rights stay with us. While your individual Results are yours to use as described, we retain all rights in the underlying technology, models, algorithms, databases, templates, and design used to generate them.

8. Connecting with Healthcare Providers and Wellness Programs

Olvi may be offered to individuals directly and to participants invited through a wellness program partner — for example, a health system, academic institution, or public-health organization running a wellness initiative.

Connecting is your choice. If you join through a partner, you may receive a code or link to connect your account. We only share your information — such as nutrition logs, progress summaries, or insights — with that partner if you actively choose to link your account and provide consent.

You stay in control. You can change or revoke this connection at any time through your settings or by contacting us.

Wellness, not clinical care. These partnerships are general wellness programs. They do not turn Olvi into a clinical, diagnostic, or treatment service, and they do not change the Medical Disclaimer in Section 4.

Details about what is shared, with whom, and for how long are set out in our Privacy Policy and in the specific consent prompt you'll see when you join.

9. Acceptable Use and Prohibited Activities

By using Olvi, you agree not to:

Use the App for any unlawful purpose or in violation of these Terms.

Hack, copy, reverse-engineer, decompile, disassemble, or otherwise tamper with the App's software, interfaces, workflows, or security features (except to the extent applicable law permits).

Introduce viruses, malware, or any code intended to harm the App or other users' devices.

Harvest or scrape data from the App, manually or by automated means, without our permission.

Impersonate any person or entity, or submit false or misleading information.

Interfere with, disrupt, or place an undue burden on the App or its supporting infrastructure.

Use the App to compete with us or for any unauthorized commercial purpose.

Violating these rules may result in suspension or termination of your access, and where necessary we may report unlawful behaviour to the appropriate authorities.

10. Intellectual Property

Seranthia owns or licenses all intellectual property rights in the App's software, design, and content (except Your Content). The Olvi name, logo, mascot, and related graphics and trademarks are our property. We grant you a limited, non-transferable, revocable licence to use the App for your personal, non-commercial use, as permitted by these Terms. You may not copy, distribute, modify, or create derivative works from our App or content without our permission.

Any feedback or suggestions you choose to share are optional, but if you provide them, you agree we may use them to improve the Service without any compensation or obligation to you.

11. Mobile Application License

If you access Olvi via the mobile app, we grant you a revocable, non-exclusive, non-transferable, limited licence to install and use the App on a device you own or control, strictly in accordance with these Terms. You agree not to: (a) reverse-engineer, decompile, or attempt to derive the source code (except as permitted by law); (b) modify or create derivative works of the App; (c) remove proprietary notices; or (d) use the App in a way that violates applicable law or the rules of the Apple App Store or Google Play.

When you obtain the App from the Apple App Store or Google Play, you also agree to comply with that store's usage rules, and you acknowledge that the store provider is not responsible for the App or for providing support, except as required by law.

WEARABLE LAUNCH SCOPE

If enabled with your consent, Olvi’s wearable connection is intended to request only the activity categories needed for visible features, such as steps, workouts and workout type, workout duration, exercise minutes, active energy, walking/running or cycling distance, and source-device information. Permissions are requested by category where the connected platform supports them. Olvi will not use the wearable connection to diagnose disease, predict emergencies or change medication. You may disconnect a wearable or revoke platform permissions at any time.

12. Third-Party Services and Content

If Olvi provides access to, integrates with, or links to third-party websites, services, devices, applications, or content — for example, nutrition databases and AI processing services — your use of those third-party services is governed by their own terms, conditions, and privacy practices. We encourage you to review those policies before sharing information or relying on their services. Seranthia is not responsible for the availability, accuracy, security, content, or practices of third-party services.

Wearables and Connected Devices (Current and Future Integrations)

Olvi may in the future let you connect a fitness tracker, smartwatch, or health platform so your insights are richer. Connecting is always your choice, the device's own maker controls that data, and you can disconnect any time.

Future availability. Integrations may be added, changed, or discontinued over time, and availability may depend on the third party's continued support.

Connecting is optional and initiated by you. You choose whether to connect a device or platform. When you do, you authorize Olvi to receive information from that service, and/or to share information with it, as you direct, and you'll see a clear consent prompt describing what is connected before the link is created.

The third party controls its own service. Each integration is provided by the device or platform maker and is governed by their terms and privacy policy.

Sensitive data, same safeguards. Health and fitness data received through an integration is treated as sensitive personal information and handled in accordance with our Privacy Policy and the consent you provide.

You can disconnect at any time. Disconnecting stops future data flow between Olvi and that service. Information already received is handled as described in our Privacy Policy.

13. Privacy and Data Protection

Your privacy is central to how we build Olvi. Our Privacy Policy explains what data we collect, how we use and protect it, and your rights. By agreeing to these Terms, you also agree to our Privacy Policy, which is incorporated into this Agreement by reference.

We handle personal information in accordance with applicable Canadian privacy laws, including PIPEDA, Ontario's PHIPA (where applicable), and Québec's Law 25 (for Québec residents). Olvi's data is hosted on cloud infrastructure located in Canada to support Canadian data-residency expectations.

If you use Olvi from the United States or India, additional privacy protections and rights under your local laws apply to you — see Section 10.1 (United States Users) and Section 10.2 (Users in India), and, for U.S. users, our U.S. Privacy Policy and U.S. Consumer Health Data Notice. Regardless of where you are located, your information is processed and stored in Canada, and we obtain the consent your local law requires for that transfer.

We use analytics tools to understand how people use Olvi — for example, which features are used and where users encounter problems — so we can improve the App's performance, reliability, and design. Where analytics involve personal information, we handle it in accordance with our Privacy Policy, and we apply data-minimizing and privacy-protective measures (such as de-identification or aggregation) wherever practicable.

If we ever introduce any advertising or promotional features in the future, we will do so in a privacy-protective manner, clearly disclose it, exclude sensitive health information from ad targeting, and obtain any consent required by law before doing so.

Security and Unauthorized Access

We maintain administrative, technical, and organizational safeguards designed to protect personal information in accordance with applicable law. However, no electronic transmission, information system, cloud service, or method of data storage can be guaranteed to be completely secure. To the maximum extent permitted by applicable law, Seranthia Inc. and its directors, officers, employees, affiliates, agents, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to unauthorized access to, acquisition of, use of, alteration of, disclosure of, loss of, or destruction of personal information or other data, including as a result of a cybersecurity incident, malicious attack, third-party compromise, or other security incident.

14. Electronic Communications (Email, Push Notifications)

Service Communications

By using Olvi, you agree that we may communicate with you electronically regarding your account, security, support requests, subscription status, service updates, policy changes, and other information necessary to provide and maintain the Service. These communications may be delivered through email, in-app messages, or push notifications and may not be subject to opt-out where they are necessary for the operation, security, or administration of your account.

Notification Preferences

Olvi may offer different categories of notifications, including:

Meal logging reminders.

Goal and progress updates.

Health and wellness tips.

Product updates and new feature announcements.

Promotional and marketing communications.

Where applicable, you can choose whether to receive these notifications and can update your preferences at any time through the App settings or your device settings. Disabling certain notifications may limit your ability to receive reminders, progress updates, or other features designed to support your health goals.

Marketing Communications

Consistent with Canada's Anti-Spam Legislation (CASL), we will send commercial or marketing electronic messages only where we have obtained the consent required by law. All marketing communications will include a method to unsubscribe or withdraw consent. Choosing not to receive marketing communications will not affect your ability to use the Service.

Electronic Records and Signatures

You consent to receive notices, disclosures, agreements, and other communications from us electronically. You agree that electronic communications, records, and signatures satisfy any legal requirement that such communications be provided in writing.

15. Accessibility

We strive to design and operate Olvi in a way that supports accessibility and usability for people with diverse needs and abilities. As Olvi evolves, we will continue working to improve accessibility and remove barriers where reasonably possible.

If you experience difficulty accessing or using any part of the Service, please contact us using the information in Section 27. We welcome feedback and will make reasonable efforts to address accessibility concerns and improve the user experience.

16. Managing and Changing the Service

We are always improving Olvi and may update, change, suspend, or discontinue features (or the entire Service) at any time. We will notify you of major changes that affect your use (for example, by in-app announcement). We may also monitor the App for violations of these Terms and take appropriate action to protect the Service and our users. We have no obligation to maintain or support any particular feature indefinitely.

17. Termination

You may stop using Olvi at any time and can delete your account through the App's settings or by contacting support. When you do, your personal information will be handled as described in our Privacy Policy.

We may suspend or terminate your access if you violate these Terms or where required for legal or security reasons. In most cases we will notify you and explain why, unless we are legally prevented from doing so. Deleting your account or ending your use of Olvi does not affect any rights, responsibilities, or obligations that existed before your account was closed.

18. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the App will be uninterrupted, error-free, secure, or that nutritional data, AI estimates, or other content will be accurate or complete. Nothing in these Terms limits any rights you may have under consumer-protection laws that cannot be waived.

19. Limitation of Liability

To the maximum extent permitted by law, Seranthia and its directors, officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost data or lost profits, arising out of or relating to your use of (or inability to use) the App — including any health-related outcomes resulting from reliance on the App.

In jurisdictions that do not allow certain limitations, our liability will be limited to the fullest extent permitted by law. Nothing in these Terms is intended to limit or exclude any rights, remedies, or protections that cannot legally be limited or excluded under applicable law.

Aggregate Liability. To the maximum extent permitted by applicable law, the total aggregate liability of Seranthia Inc. and its directors, officers, employees, affiliates, and agents arising out of or relating to the Service or these Terms, regardless of the form or theory of liability, will not exceed the greater of (a) the amounts paid by you to Seranthia for the Service during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) CAD $500. This limitation does not apply to liability arising from Seranthia's gross negligence, willful misconduct, or fraud, to liability for death or bodily injury caused by Seranthia's negligence, or to liability that cannot lawfully be excluded or limited under applicable law.

20. Indemnification

You agree to defend, indemnify, and hold harmless Seranthia and its officers, employees, and affiliates from any third-party claim, loss, liability, or expense (including reasonable legal fees) arising out of (a) Your Content, (b) your use of the Service, (c) your breach of these Terms, or (d) your violation of any law or third-party right. We will use reasonable efforts to notify you of any such claim and may, at your expense, assume its exclusive defence and control, in which case you agree to cooperate.

21. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of Olvi will be subject to the jurisdiction of the courts of Ontario, and you consent to that jurisdiction.

Before starting any formal proceeding, we encourage you to contact us so we can try to resolve the matter informally. Nothing in this section limits any non-waivable rights or remedies available to you under Ontario's Consumer Protection Act, 2002 or other applicable consumer-protection law, including any right to participate in a class proceeding.

22. International Use and Export Compliance

Olvi is operated by Seranthia Inc. from Canada. Our servers, data storage, and operations are located in Canada, and our policies and procedures are based primarily on Canadian law. The privacy and other laws of Canada may differ from those of your own country. If you access or use Olvi from outside Canada, the following apply:

Cross-border processing. You consent to the transfer, storage, and processing of your information — including Your Content, Olvi Output, and any personal information — in Canada (and, where applicable, in other countries where our service providers operate), as described in our Privacy Policy. By using Olvi, you acknowledge that your information will be handled under Canadian law.

Your local laws. You are responsible for complying with all local laws, rules, and regulations that apply to you, including those in effect where you reside and where you access the Service. Where local law would prohibit or restrict your use of Olvi, you may not use it.

Availability. Olvi is currently offered primarily to users in Canada, and accessing it from elsewhere is at your own initiative. The Service is not intended for distribution to, or use by, any person or entity in any jurisdiction where such distribution or use would be contrary to law or regulation, or would subject Seranthia to any registration or licensing requirement in that jurisdiction.

Users in the United States

If you access or subscribe to Olvi from the United States, additional U.S.-specific terms apply, including U.S. consumer-health-data protections (such as applicable state consumer health data laws) and U.S. subscription-disclosure and cancellation requirements. Those terms, and our supplementary U.S. Consumer Health Data Notice, are presented to U.S. users at sign-up and form part of this Agreement for those users. See Section 23 (Additional Terms for U.S. Users).

HIPAA QUALIFICATION

Information provided directly to Olvi through its consumer wellness service generally is not governed by HIPAA. If Olvi provides services to a HIPAA-regulated healthcare organization and handles protected health information on that organization’s behalf, Olvi may act as a business associate and will apply the safeguards and contractual protections required for that relationship. The legal status depends on the particular relationship and data flow.

23. Additional Terms for U.S. Users

These additional terms apply to users located outside Canada and operate on top of the rest of these Terms. Where a region-specific term conflicts with another section, the region-specific term controls for users in that region, but only to that extent and only for users in that region. The provisions in this section apply to users who access, subscribe to, or use Olvi while located in the United States ("U.S. Users").

A wellness service — not HIPAA-regulated. Olvi is a consumer wellness and nutrition app, not a healthcare provider, health plan, or insurer. Olvi is not a "covered entity" or "business associate" under the U.S. Health Insurance Portability and Accountability Act (HIPAA), and information you give Olvi directly is not HIPAA "protected health information." It is protected instead by these Terms, our Privacy Policy, our U.S. Consumer Health Data Notice, and applicable U.S. federal and state law. Olvi does not provide medical advice (see Section 4).

Consumer health data — Washington, Nevada, and similar states. Much of what you share — meals, nutrition, calorie and macro data, weight, activity, health goals, any conditions you choose to share, and inferences we draw from them — may be "consumer health data" under laws such as Washington's My Health My Data Act, Nevada's SB 370, and comparable state laws. We apply the following commitments to all U.S. Users: collecting and processing this data only with your consent and as needed to provide the Service; obtaining your separate consent before sharing it with a third party (other than service providers acting for us under contract); never selling it without the authorization the law requires; not using geofences around healthcare facilities to track you; and honoring your rights to access, withdraw consent, and delete this data. Full categories, purposes, and how to exercise these rights are in our U.S. Consumer Health Data Notice, which forms part of these Terms and is set out in our Privacy Policy. (Washington residents: that Notice and the sensitive-data section of our Privacy Policy serve as the consumer health data privacy notice for your state.)

State privacy rights — California and other states. If you live in California (under the CCPA/CPRA) or another state with a comprehensive privacy law (such as Virginia, Colorado, Connecticut, Texas, or Oregon), you may have rights to know/access, correct, delete, and port your personal information; to opt out of any "sale" or "sharing" and of targeted advertising and certain profiling; and to limit the use of sensitive personal information (which includes health information). For all U.S. Users: we treat health and nutrition data as sensitive, and we will not discriminate against you for exercising your rights. We honor recognized browser opt-out preference signals such as the Global Privacy Control (GPC). Under California's "Shine the Light," we do not disclose personal information to third parties for their own direct marketing. To exercise a right or appeal a decision, contact us (Section 27); we may verify your identity and accept authorized agents where the law allows.

Subscriptions and automatic renewal. This supplements the "Billing, Auto-Renewal, Price Changes & Cancellation" provisions in Section 6 and is intended to meet the federal Restore Online Shoppers' Confidence Act (ROSCA) and state automatic-renewal laws (such as those in California and New York). Before you subscribe, we clearly disclose the price, billing frequency, and renewal terms; we obtain your affirmative consent before charging; paid plans renew automatically until you cancel; we disclose any free-trial conversion in advance; and cancellation is also facilitated via the app (through your app store if you purchased there, or through app settings or by contacting us).

Electronic communications (CAN-SPAM and TCPA). Supplementing Section 14, our marketing email complies with the CAN-SPAM Act and always includes an unsubscribe option. If Olvi offers text messaging, we will text you only if you opt in; consent to marketing texts is not required to use Olvi; you can reply STOP to opt out; and we will not send sensitive health information by SMS.

Health and wellness claims. Consistent with U.S. Federal Trade Commission expectations, Olvi provides general wellness and educational information and does not guarantee any particular health, weight, or metabolic outcome; individual results vary.

Accessibility (ADA). Supplementing Section 15, we work toward conformance with recognized accessibility standards (such as WCAG) and welcome feedback about any barrier.

Children (COPPA). Olvi is for users 18 and older. We do not knowingly collect information from anyone under 18 and will delete it if we learn we have.

Dispute resolution and governing law for U.S. Users. Please contact us first so we can try to resolve any dispute informally. The main Terms apply Ontario law and the courts of Ontario; for U.S. Users, Seranthia may instead adopt binding individual arbitration with a class-action waiver and/or the local governing law. Nothing here waives the non-waivable consumer-protection rights of your U.S. state of residence.

24. Additional Terms for Users in India

These provisions apply to users who access, subscribe to, or use Olvi while located in India ("India Users"). They are designed to operate alongside India's Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 (the "DPDP framework"), the Information Technology Act, 2000 and its rules, and the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

Our role — Data Fiduciary. Because Seranthia determines the purposes and means of processing your personal data, we act as a Data Fiduciary and you are the Data Principal under the DPDP framework. The DPDP framework applies to our offering of Olvi to individuals in India even though we operate from Canada.

Notice, consent, and minimisation. At or before the point of collection, we give you a notice in clear and plain language that itemises the personal data we collect and the specific purpose for each item, and explains how to exercise your rights and complain to us and to the Data Protection Board of India. We process your personal data on the basis of your free, specific, informed, unconditional, and unambiguous consent, given by clear affirmative action — we do not bundle unrelated consents or use pre-ticked boxes — and we limit collection to what is necessary for the consented purpose.

Your rights as a Data Principal. You may: access a summary of the personal data we process and our processing activities; correct, complete, or update it; request erasure (subject to retention required or permitted by law); withdraw consent at any time; seek grievance redressal (see the grievance-redressal item below); and nominate another individual to exercise your rights in the event of your death or incapacity.

Withdrawing consent. You may withdraw consent at any time through in-app settings or via our Grievance Officer, as easily as you gave it. We then stop the relevant processing within a reasonable time, except where continued processing is required or permitted by law. Because Olvi's personalisation depends on the information you share, withdrawal may disable some or all features — we make this clear at the point of withdrawal.

Grievance redressal. We maintain a grievance mechanism as required under the IT Act rules, the E-Commerce Rules, and the DPDP framework.

Cross-border processing. Olvi stores your data on cloud infrastructure in Canada, not in India. By using Olvi from India and providing your consent, you agree that your personal data — including meal logs, photos, health-profile details, and Results — is transferred to, stored, and processed in Canada (and, where applicable, other countries where our service providers operate). We apply security safeguards appropriate to the sensitivity of the information wherever it is processed.

Data breach notification. If a breach of your personal data occurs, we will notify you and the Data Protection Board of India in the manner and within the timeframes required under the DPDP framework.

Medical disclaimer and wellness positioning. Olvi is offered in India as a general wellness, educational, and behavioural-support application — not a medical device, not medical advice, and not a substitute for a registered medical practitioner or qualified professional. The Medical Disclaimer in Section 4 applies in full.

Subscriptions and billing. Where you purchase a paid subscription from India: pricing (including amount, billing cycle, and applicable taxes) is shown clearly before purchase; recurring payments and auto-renewal follow applicable requirements for recurring transactions (including additional authentication and pre-debit notification), subject to your bank and app store; you may cancel any time through your account settings or app store, effective at the end of the current billing period; and refunds, where offered, follow our refund policy and Indian consumer-protection law.

Consumer protection and fair practices. For India Users we comply with the Consumer Protection Act, 2019 and the E-Commerce Rules, 2020: we display our legal name, contact, and details; provide clear information about the Service, plans, pricing, and cancellation before purchase; and avoid misleading advertising and unfair trade practices.

Electronic communications and marketing. We may send you account and service messages (some necessary to operate your account and not subject to opt-out). Promotional messages are sent only with the consent Indian law requires, with an opt-out option.

Governing law and your Indian consumer rights. The main Terms are governed by Ontario and Canadian law (Section 21). Nothing in the Agreement removes or limits any rights, protections, or remedies that cannot be waived under Indian law, including under the Consumer Protection Act, 2019 and the DPDP framework. As a consumer in India, you may pursue grievances and remedies through Indian consumer dispute redressal mechanisms and complain to the Data Protection Board of India, notwithstanding the governing-law and forum provisions of the main Terms.

25. Corrections

There may occasionally be typographical errors, inaccuracies, or omissions in the App or these Terms. We reserve the right to correct them and to update information at any time without prior notice.

26. Miscellaneous

These Terms, together with the Privacy Policy and any policies we post, form the entire agreement between you and us regarding the App. Our failure to enforce any provision is not a waiver of it. If any provision is found unlawful or unenforceable, it will be limited or removed to the minimum extent necessary and the rest will remain in effect. We may assign our rights and obligations (for example, in connection with a merger, acquisition, or sale of assets). No partnership, joint venture, or employment relationship is created by these Terms. These Terms will not be construed against us merely because we drafted them.

27. Contact Us

We want you to have the best possible experience with Olvi. If you have questions, concerns, or feedback about these Terms, the App, or your privacy:

Support: support@olvi.io

Privacy: privacy@olvi.io

Mailing address: Seranthia Inc., Ontario, Canada

By tapping "Accept" or using Olvi, you acknowledge that you have read and agree to these Terms & Conditions. Thank you for taking the time — and welcome to a wholesome and systematic approach to looking after your metabolic health.